Terms of Service

These Terms govern access to and use of BidBack, a software service that helps contractors track estimates, send follow-ups, manage templates, review pipeline activity, and recover silent bids.

Accounts

You are responsible for keeping your account credentials secure and for all activity in your workspace. You must provide accurate account and billing information.

Acceptable Use

You may not use BidBack to send spam, deceptive messages, illegal content, harassment, malware, or messages to people who have opted out or asked not to be contacted.

You are responsible for making sure your customer data, message content, follow-up practices, and opt-out handling comply with laws and rules that apply to your business.

Email and Customer Follow-Ups

BidBack provides tools for drafting, scheduling, sending, and tracking follow-ups. You remain responsible for the substance of your messages and for honoring customer replies, opt-out requests, and stop requests.

Billing

Paid plans are billed through our payment processor. Prices, trial terms, and plan features may change as BidBack evolves. You can cancel through the billing portal when available, and access may continue until the end of the paid billing period.

Data

You retain responsibility for the data you enter or import. BidBack may process that data to provide the service, improve reliability, troubleshoot issues, and support your account.

Availability and Changes

BidBack is actively improving. Features may change, break, or be discontinued. We will work to keep the service reliable, but we do not guarantee uninterrupted availability.

No Guarantee of Results

BidBack is designed to help contractors follow up more consistently. We do not guarantee recovered revenue, booked jobs, customer replies, deliverability, or specific business outcomes.

Limitation of Liability

To the maximum extent allowed by law, BidBack is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Termination

We may suspend or terminate access for misuse, nonpayment, security risk, legal risk, or violation of these Terms. You may stop using BidBack at any time.

Contact

Questions about these Terms can be sent to support@bid-back.com.